Buying from us
buying information
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Guarantees & Trial Periods
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Terms and Conditions
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Placing an Order for Accessories
For Accessory Orders We can take payment in either British Pounds Sterling or Euros. However web ordering only works in the UK at present, so if you would like to order from outside the UK please call the office for a shipping quote and to arrange for payment.
We hope to contact you about your order within 24 hours but please bear with us as we may be away saddle fitting. we usually post out orders by post twice a week.
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Accredited Fitters & Retail Partner
We are proud to introduce our highly trained team of Qualified Saddle Fitters and Retail Partners.
Only the Saddle Exchange Saddling Solutions Accredited Fitters and Retail Partners listed here are approved by us to fit and sell our products, Do not accept anyone else who claims to be qualified to fit them. Accredited Fitters and Retail Partners undertake a long apprenticeship and are required to undertake ongoing learning in order to retain the required standard of fitting that our specialist saddles require. As with anything related to horses saddle fitting is an ongoing learning process and we are all constantly evolving, sharing best practice and perfecting our products and the ways in which they are fitted as we experience more fitting challenges. All riders and their equines are of course unique.
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Local Area Co-ordinators & Shared Callout Scheme
In addition to our Locally based saddle fitters we also have our local co-ordinators. These are customers of our who have lots of parking for horse boxes/lorries and a menage and are happy to share their facilities with other customers for saddle fitting, great if you don’t have facilities yourself .
If you would like to have your saddle checked or try something new our Co-Ordinators also offer a cost effective option as the travel charge is shared. For example, Dean and Gini’s normal callout £120, so £120 for one person, £60 each for 2 or £45 per horse for 3 and above ( agents usually charge a bit less) .
We also try our best to visit our Co-Ordinator’s yards at least once a month.